Mediate BC provides a process to manage complaints about Registered Roster Mediators’ and Associate Mediators’ conduct of mediations and med-arbs based on our Standards of Conduct.
The Complaint Process includes both an informal process where a complaint can be resolved by the parties and a formal hearing process.
Adhering to the Standards of Conduct is one of the requirements for maintaining Roster status.
Adhering to the Standards of Conduct is one of the requirements for maintaining Med-Arb special designation status.
First, ensure that the mediator who is the subject of the complaint is on our Roster. If so, please reach out to the Roster Manager.
If they are not on Mediate BC’s Roster, they may belong to a regulatory body or another organization who can assist. Please call our Roster Program staff for help.
If the mediator is on our Roster, the Roster Manager will assign a member of the Complaints Committee to investigate the complaint.
Mediate BC serves communities across the lands of many Indigenous peoples, unceded, unsurrendered, and treaty. We are committed to advancing Indigenous sovereignty, inherent rights and self-determination. In order to do this, we commit to deepening our understanding of the histories and cultures of Indigenous peoples and the ongoing effects of colonization. Further, we commit to developing meaningful dialogue and relationships founded on respect.
