While mediation typically uses in person meetings, technology can assist in making mediation services more accessible and affordable for citizens.
Mediate BC’s Distance Mediation Project found that family mediation can be done safely effectively from a distance (using the telephone or web-conferencing facilities). These findings are transferable to other types of mediation AND to other types of service provision.
Communication technologies can be used on their own or in conjunction with traditional in person meetings to best meet the needs of the parties.
Reports for the previous phases of the Distance Mediation Project are available for downloading:
"Distance mediation and online dispute resolution will save money and become the way of the future" -Mediate BC study A Case for Mediation: The Cost Effectiveness of Civil, Family, and Workplace Mediation.