Mediation is a very flexible process and the mediator will work with the parties to design a process that works best for the type of issues and the needs of the parties.
In general, mediation usually involves in person meetings facilitated by the mediator.
The mediator will sometimes meet with the parties and their representatives separately, particularly as part of the preparation process.
The mediator may suggest the use of technology such as telephone, e-mail or web-conferencing, to support the mediation process.
Once the parties reach an agreement, the mediator will usually assist the parties to document their proposals for agreement.